• This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use our hosting, managed website services, and related products. By accessing or using our Services, you agree to the practices described in this Policy. Our terms and conditions are outlined here.

• 1. Information We Collect
  • We may collect the following categories of information:
    • Account Information: Name, email address, billing details, and company information.
    • Payment Information: Processed securely by third‑party payment processors. We do not store card numbers or sensitive payment credentials.
    • Service Usage Data: Technical information such as IP addresses, logs, device and browser details, resource usage, uptime metrics, and security‑related events.
    • Website Content: Data contained in websites hosted on our platform, including files, databases, and backups.
    • Support Communications: Emails, support tickets, and chat transcripts used for troubleshooting and improving service quality.

• 2. How We Use Your Information
  • We process personal data for the following purposes:
    • Providing, maintaining, and improving our hosting and managed services.
    • Processing payments and managing subscriptions.
    • Detecting, preventing, and responding to security threats, abuse, or fraud.
    • Delivering essential service notifications, updates, and billing reminders.
    • Providing technical support and assisting with migrations.
    • Meeting legal, regulatory, and compliance obligations.

• 3. Legal Basis for Processing (GDPR‑Aligned)
  • We process personal data under the following legal bases:
    • Performance of a contract: to deliver hosting, management, and support.
    • Legitimate interests: including service improvement, security, and fraud prevention.
    • Consent: when users opt in to newsletters or optional notifications.
    • Legal obligations: such as accounting, record‑keeping, and compliance.

• 4. Data Storage & International Transfers
  • Data may be stored or processed in data centers operated by our infrastructure providers. Transfers may occur to jurisdictions with differing data protection laws. Where required, we apply safeguards such as Standard Contractual Clauses.

• 5. Sharing & Disclosure
  • We may share data with:
    • Service Providers: infrastructure, analytics, monitoring, support, payment processors, and email delivery services.
    • Legal Authorities: when disclosure is required by courts, regulators, or law enforcement.
    • Business Transfers: during mergers, acquisitions, or asset sales.
  • We never sell personal data.

• 6. Data Retention
  • We retain data only as long as needed for operational, legal, and security purposes:
    • Account data: while your subscription is active and up to 36 months after cancellation.
    • Backups: retained per your hosting plan (typically 7–30 days).
    • Logs: retained for security and diagnostics for up to 12 months.

• 7. Security
  • We use technical and organizational measures including encryption, firewalls, malware scanning, access controls, and regular patching to protect your data. However, no online service is completely secure, so customers are encouraged to maintain their own backups and security practices.

• 8. Cookies & Tracking
  • We use essential cookies for authentication, security, and core functionality. Analytics cookies may be used to understand usage patterns. Disabling cookies may impact your ability to use certain features.

• 9. Your Rights
  • You may exercise the following rights, subject to applicable laws:
    • Access, correct, or delete your personal data.
    • Request data portability.
    • Withdraw consent where processing is based on consent.
    • Object to specific types of processing.
    • Requests may be sent to: info@epitometech.net

• 10. Children’s Privacy
  • Our Services are not directed at individuals under 13 (or 16 where applicable). We do not knowingly collect data from minors.

• 11. Third‑Party Services & Links
  • Our Services may interact with third‑party platforms such as payment processors, analytics services, or email providers. These services operate under their own privacy policies.

• 12. Changes to This Policy
  • We may update this Policy periodically. Material changes will be communicated via email or dashboard notifications. Continued use of the Services after updates constitutes acceptance.

• 13. Contact Us
  • For privacy questions or requests:
    • Email: info@epitometech.net
    • Address: 93 Queen Nour Street, Shmeisani, Amman, Jordan